I am over the moon happy with the service and experience I had at Suburban Transmissions. I was referred by my long-time mechanic, who I knew would not steer me wrong. From the start, Jason was upfront and honest about my options and approximately how much each would cost. I like when a mechanic explains the issues and allows me options depending on a customer's finances, which is what Jason did. He advised me as if I was his niece or sister, explaining the results of each choice. Even after a few bumps in the road caused by manufacturer delays during the pandemic, I leaned on faith and trusted that Suburban would make it right in the end, which is exactly what Jason promised and exactly what Jason and Suburban delivered. The bonus they gave me because of the manufacturer inconvenience was way above and beyond. They took it upon themselves to replace a few worn parts on my car that tightened up the drive, making my 2011 ride like a smooth new ride!! These were extra parts that had nothing to do with the transmission. I HIGHLY recommend Suburban. Jason was a complete pleasure to deal with. He made sure I left a happy customer.
I have 7 company vehicles and recently needed service on our Mercedes Sprinter. In the past, I have taken vehicles with transmission issues to other shops and they have immediately stated it has to be replaced without even looking at it closely. Jason personally reviewed our vehicle and let us know he was going to try to repair rather than replace. He was able to repair it quickly which saved our company thousands of dollars. Honesty goes a long way in building customer loyalty. I recommend Jason and Suburban Transmissions to anyone with transmission issues.
I have a 2004 Nissan Maxima. I was told by the Nissan dealer that I need my transmission replaced. I considered trading in my car. I read the reviews about Surburban Transmission. They diagnosed my transmission problem as being a valve body replacement, not a transmission replacement. They saved me a lot of money. I am very pleased with their work, knowledge, and professionalism.
Excellent job by Jason and crew to get my 2005 Toyota 4Runner back up and running in top shape. I appreciate the care they took in finding the problem and saving me from having to get a whole new transmission....or worst having to trade it in on another car and ultimately having a car payment.
I dealt with Jason at Suburban Transmissions, very honest, was willing to work with me financially, told me what my options were. Brought my Volvo XC90 for a new transmission, my 4th, Jason fixed it, but discovered that while I was taking my vehicle to Volvo of Edison, NJ for oil changes etc. they did not change the oil filters, therefore, the deposits of oil from the old filters also damaged the engine. Jason went above and beyond to repair the damage to the engine not charging me for the engine work because, we did not see that coming. I would recommend anyone to go there, he is really first rate.
