This just set a new high water mark for car repair interactions/service. Mike, the owner, personally took my car out and test drove it with me as he talked me through his entire diagnostic process. Rather than speaking in a convoluted language of car terms, he made sure to break down the issue so I could understand what was happening as well. He also knows precisely what he is talking about, this guy could have a M.D. in transmission repair. As for his prognosis, it's honest and not self serving. He gave me the facts and let me make a decision for myself. There was no pressure or impending sense of doom if I decided not to have the work done. Everyone I know is getting recommended to Mike. - Dixon M (5 star review found on Yelp)
Mike & Eddie - What lifesavers! My 00 Mustang was sitting for awhile (I have another car for work, so the Mustang isn't not much of a daily driver now) & when I started it up, it had trouble going foward & in reverse. I initially took my car to Koons Ford Silver Spring (they were the closest to me & I didn't want to take it to a tire/oil change place). Koons said I had multiple leaks & recommended a rebuilt transmission ($2885), automatic transmission overhaul ($2586), new radiator ($734), transmission cooler line flush ($112), & cooling system flush w/coolant ($165) - those quotes are the DISCOUNTED quotes they emailed me after I declined their services & picked my car back up. I was low on transmission fluid, they added some in to get me back home.
I really thought my car was a total loss considering the age/value of the car! If it isn't obvious by now, I know absolutely nothing about cars so I googled & called around to other places to get info & quotes. Mike (the owner) by far was the most thorough - he talked to me for at least 20 minutes explaining why he strongly doubted Koons recommendations (especially the two different quotes for the transmission, he said that would only be one repair IF I even needed it, and the radiator repair). He never made me feel dumb while talking to me & he didn't rush me off the phone - I brought in the car the next day. Mike and Eddie explained the services they performed throughly. They diagnosed the transmission & checked for leaks (didn't find any) - all that was needed was a servicing of the transmission adding filter & fluid! That & an oil change totaled $340 out the door! Within a timespan of 3 days, I've driven almost 500 interstate miles round trip. No issues whatsoever.
Mike also gave me (yes, GAVE ME, not sold to me) his personal can of Fleetwax (it's a running joke to everyone I know about how my car has zero shine), a towel to use it with, & also recommended Turtlewax to get some shine back to my car...yall, my car has unintentionally looked like black matte with a side of dirt for YEARS. I basically gave up on car washes because 15 minutes later it looked like it needed another wash. He demonstrated the products on part of the hood...it's still shiny days later. He didn't have to do that, he's not Autozone or Pepboys with a shelf of those items for sale.
I don't think I've ever left a review for car repairs/service, but he is certainly great review worthy! Mike said he doesn't advertise, just goes off word of mouth. His online reviews & detailed initial phone conversation is what made me bring my car to him. Thank you Mike & Eddie for your honesty, patience, & tips. If anyone has potential transmission issues, just go to Surburban Transmissions. Trust me.
Also, I don't know why there aren't more Yelp reviews, but there are plenty of Google reviews for Surburban Transmissions (Mike's webpage also has very helpful tips & info). - Andrew W (5 star review found on Google)
We had a transmission that unexpectedly starting spewing fluid during a road trip. Mike was able to figure out the cause and give us a good strategy for addressing the problem without spending a lot of money. In sum, they have friendly staff, good diagnostics, and no pressure to pay for what you do not need! - Gary A (5 star review found on Yelp)
Excellent! Absolutely the best work and customer service. Mike replaced the transmission in our 2001 Nissan Pathfinder for a quarter of what was quoted from other garages and warrantied his work. No frills, professional, all business, and incredibly experienced and knowledgeable. I highly recommend him if you need a new transmission. - Mari N (5 star review found on Yelp)
The guys at Suburban Transmission did excellent work on our aging 2005 Mercury Mariner SUV after it left gears 2 and 4 somewhere on I-95. Any shop can bolt in a remanufactured transmission, it's the details that make great shops stand out...and Suburban is a great shop. They found a corroded metal fluid pipe that hadn't failed yet, replaced it for no extra $ while they had it apart. I gave approval to replace the wheel bearings if needed, they inspected them and said they were fine. No up-selling, which is a rare surprise. The team at Suburban went the extra mile to have it done on schedule, it runs like new, I can't say enough good about them. - Kevin D (5 star review found on Yelp)